Hi Tony, thanks for responding on Twitter. Some quick feedback on my experience as a new customer. Just want to be helpful, I hate to see good companies held back by things that are so easy to fix. My tone here is friendly/helpful, I’m not frustrated or angry or anything, it’s more me wanting…
This is not me whining about getting bad customer support. As customer support goes, this experience wasn’t that bad. But there are improvements to be made here, which could be instructive for other companies as well.
If you’ve never been part of a Twitter chat and are wondering whether it can be worth it, here’s what I got out of one on customer service.
I’m still relatively new to Asia, but I’ve been to enough countries to “enjoy” a wide range of experiences when it comes to getting mobile data as a traveler.
My recent experience with iStock, the stock photography website, shows how companies lose money when their upgrade process isn’t online and self serve.